| frequently asked questions |
We accept orders by credit card, paypal, international bank wire, western union and moneygram.
All parcels are sent via Brazilian Post and shipped directly from our factory in Brazil. All products are packed in luxurious giftbox. We can offer 2 shipping methods:
Free shipping worldwide with registrated airmail, delivery time 14-24 days.EMS Express Mail Service, additional cost of $40USD, delivery time 3-7 days for all countries.
All shipments are secured, in case of loss or damage, we will give a full refund or reship without any extra costs.
We mark all packages as "swimwear" and list the approximate replacement cost of the items on the customs documentation. On rare occasions customs and import duties are applied when your shipment reaches the destination, and, as we have no control over these charges and no way to estimate what they will be, these charges are your responsibility.
How and when are confirmations sent out?
bikinisfrombrazil.net order confirmations are sent out via e-mail, so you can be assured we’ve received your order. You will receive your order confirmation within 24 hours of placing your order. You will receive your shipping confirmation once your package has been shipped from our premises. The shipping confirmation will include a tracking number if your order is send with EMS Express Mail Service.
I didn’t receive an order and/or shipping confirmation. What do I do?
If you have not received your order confirmation within 2 days of your order, please e-mail us at firstname.lastname@example.org. We will make every effort to respond within 1 business day regarding the status of your order.
Changing or cancelling an order
Our goal is to provide the fastest possible service to our customers, and we try to ship orders out as quickly as possible. This makes it extremely difficult to cancel or make changes to orders. There is a good possibility that by the time you email a change or cancellation, your package could already be on its way to you! If you would like to make a change or cancel your order, please contact us as soon as possible at email@example.com.
How can I check the status of my order?
You can check the current status of your order or track your package(s) by signing into your account and viewing your Order History.We will send you the details of when your order was shipped and its current status. If your shipment has not arrived within the specified time, please contact us and we will initiate a check on the status of your order with our courier company.
We believe in the quality of our products and we will settle for nothing less than 100% customer satisfaction! We do however have the following guidlines that must be adhered to regarding returns.You are entitled to return goods and ask for a refund, exchange or repair if the goods you purchased:
Have a fault that you could not have known about at the time of purchase Are not the same as the description provided by the salesperson or advertisement Do not match the sample you were shown at the time of purchase Do not do the job as you were led to believe
You are not entitled to a refund if you: Simply change your mind or no longer want the goods Realise you can’t afford the goods Chose the wrong size or colour Were responsible for causing the fault
Bbikinisfrombrazil.net must be notified of your intention to return goods within 7 business days from the date you receive the order. All non faulty items must be un-worn and in as-new condition with the tags still attached. If you are unsure whether you qualify for a return, please do not hesitate to contact us.
We are happy to accept your returns as long as they comply with our above mentioned Returns Policy. However, we do ask that you follow our Returns Process to ensure that all returns are handled effeciently.
Include a copy of your invoice with the items you are returning. Wrap the package securely, and ship the package to the address indicated on your invoice. We recommend you use a trackable postal method as we cannot refund for returns lost in transit. Wait for confirmation via email that we have received your return and for any instructions.
If at any time you require clarification of any step in our Returns Process, please do not hesitate to contact us.
Lost your Packing Slip (receipt)?
If you do not have your invoice, please advise us before trying to return your item and we will email you another copy. A copy of your invoice must be included with the returned item as a part of the Returns Process.
Credit Card Safety
It’s safer to use your credit card over the Internet than in a restaurant or department store. All credit card information is processed directly by PayPal (the most trusted payment program available on the internet) using an SSL connection. This means that Bikinisfrombrazil.net, as a merchant, never actually sees or stores your credit card information.Consumer protection laws protect you against any unauthorized use of your credit card. If you suspect any illegal use of your card, call your issuing bank immediately to make sure your rights are protected.
Bikinisfrombrazil.net is committed to the protection of your personal information. Our Privacy Statement contains the following important information regarding your use of the bikinisfrombrazil.net website:
Collection of your personal information How we use your personal information Disclosure of your information Security of your information What else you should know about Privacy How to contact us
The bikinisfrombrazil.net website consists of a number of pages. Information provided may be subject to change from time to time so we encourage you to check this Privacy Statement regularly. If you have any concerns or questions, please contact us via the Contact Us link to send your questions and comments via email.
Collection of your Personal Information
where there are reasonable grounds to believe that disclosure is necessary to prevent a threat to life or health. the use is authorized by law or reasonably necessary to enforce the law; or when the information is necessary for the establishment, exercise or defense of a legal claim.
How we use your Personal Information
bikinisfrombrazil.net will only send emails to you if you have elected to receive such emails or if they are in response to an email that we have received from you.bikinisfrombrazil.net.com may only use your personal information or data for the purpose of direct marketing in relation to promotional activities where it is impracticable for us to obtain your prior express consent. However, when bikinisfrombrazil.net does this, we will provide an express opportunity when we first contact you to decline receiving any further marketing communications from bikinisfrombrazil.net , via an opt-out mechanism.You may also notify us at any time that you do not want to receive any marketing communications from bikinisfrombrazil.net by using the Contact Us page to send your request via email. If we wish to use any of this personal information, information or data for any purpose other than those specified above, we will seek your consent to do so.
Exceptions to this include: where there are reasonable grounds to believe that disclosure is necessary to prevent a threat to life or health; where bikinisfrombrazil.net suspects that unlawful activity is or has been engaged in and uses the personal information, information or data to investigate the suspected unlawful activity; or the use is authorized by law or reasonably necessary to enforce the law. These uses may include where bikinisfrombrazil.net is required to provide information in response to subpoenas or warrants or other legal processes including requests from government bodies.
Disclosure of your Information
The information we collect from you is strictly confidential. bikinisfrombrazil.net will not reveal, disclose, sell, distribute, rent, license, share or pass that information on to any third parties, other than those who are contracted to bikinisfrombrazil.net to keep the information confidential or are subject to a statute or binding scheme which imposes similar restrictions to bikinisfrombrazil.net privacy protection principles regarding the handling of personal information. We may disclose the personal information, other information or data we collect from you for the purpose specified to you at the time of collection or for another purpose if: you would reasonably expect us to disclose it for that purpose; and that purpose is related to the purpose specified to you at the time of collection. if we wish to disclose any of this personal information, information or data other than as set out above, we will not do so unless we have your express consent to do so. We will not provide your email address to third parties without your consent. Exceptions to this include: where there are reasonable grounds to believe that disclosure is necessary to prevent a threat to life or health; where bikinisfrombrazil.net suspects that unlawful activity is or has been engaged in and uses the personal information, information or data to investigate the suspected unlawful activity; or, the use is authorized by law or reasonably necessary to enforce the law. These uses may include where bikinisfrombrazil.net is required to provide information in response to subpoenas or warrants or other legal process including requests from government bodies.
Security of your Information
We will take reasonable steps to ensure that all information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment accessed only by authorized persons.
Security of your Information
Remember to close your browser when you have finished your user session. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet cafe. You as an individual are responsible for the security of and access to your own computer. Please be aware that whenever you voluntarily disclose personal information over the Internet (for example: in discussion forums, via email, or in chat sites) that this information can be collected and used by others. In short, if you post personal information in publicly accessible online forums, you may receive unsolicited messages from other parties in return. Please be careful and responsible whenever you are using the Internet.
How to Contact Us
If you have any concerns or questions, please contact bikinisfrombrazil.net at firstname.lastname@example.org or click here for more contact information.