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Shipping All parcels are sent via Brazilian Post and shipped directly from our factory in Brazil. All products are packed in luxurious giftbox. We can offer 2 shipping methods:
Free shipping worldwide with registrated airmail, delivery time 14-24 days.EMS Express Mail Service, additional cost of $40USD, delivery time 3-7 days for all countries. All shipments are secured, in case of loss or damage, we will give a full refund or reship without any extra costs.
Returns Policy We believe in the quality of our products and we will settle for nothing less than 100% customer satisfaction! We do however have the following guidlines that must be adhered to regarding returns.You are entitled to return goods and ask for a refund, exchange or repair if the goods you purchased: Have a fault that you could not have known about at the time of purchase Are not the same as the description provided by the salesperson or advertisement Do not match the sample you were shown at the time of purchase Do not do the job as you were led to believe You are not entitled to a refund if you: Simply change your mind or no longer want the goods Realise you can’t afford the goods Chose the wrong size or colour Were responsible for causing the fault bikinisfrombrazil.net must be notified of your intention to return goods within 7 business days from the date you receive the order. All non faulty items must be un-worn and in as-new condition with the tags still attached. If you are unsure whether you qualify for a return, please do not hesitate to contact us.
Returns Process We are happy to accept your returns as long as they comply with our above mentioned Returns Policy. However, we do ask that you follow our Returns Process to ensure that all returns are handled effeciently. Include a copy of your invoice with the items you are returning. Wrap the package securely, and ship the package to the address indicated on your invoice. We recommend you use a trackable postal method as we cannot refund for returns lost in transit. Wait for confirmation via email that we have received your return and for any instructions. If at any time you require clarification of any step in our Returns Process, please do not hesitate to contact us.
Lost your Packing Slip (receipt)? If you do not have your invoice, please advise us before trying to return your item and we will email you another copy. A copy of your invoice must be included with the returned item as a part of the Returns Process.
To return an item please fill out this form completely |
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